The Check Out process is a simple 3 step process.

Step 1: User Information
This is where you enter your billing information, shipping information, communication preferences, select if you would like to view your order status online and select your shipping delivery options.

Step 2: Review Information and Payment Information
This is where you get to review your order and make any changes. You will have the opportunity to edit your shopping cart, edit your billing and or shipping information, change your shipping delivery options, enter a gift card message and lastly enter your payment information.

Step 3: Order Confirmation
If your order was successfully processed you will receive an order confirmation on screen. You will also receive an email confirmation of your order.

Updating quantities:
If you need to change the quantity for an item in your cart, select the number in the quantity text field and type in the new desired quantity. Click on the 'update cart' link to have your changes saved.

Removing items:
To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the 'update cart' link.

Checking Out:
Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit your shopping cart before checking out again on Step Two of the check out process.

Hawaii and Alaska orders:
Orders being shipped to these two states will be shipped via 2nd Day delivery. All in-stock items will be shipped out next business day.

Canada orders:
There are three shipping options for orders being delivered to Canada: International Ground, International Economy, and International Priority. Delivery times will vary depending on the destination.

All other International Orders:
For all other destinations we offer an International Economy and International Priority shipping option. Delivery times will vary depending on the destination.

You will receive an on-screen order receipt and confirmation as well as an email confirmation.

Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.

Please note that beds, pillows and opened bedding are not returnable.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Four Points - Hotels at Home
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004