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Customer Support
Your complete satisfaction is of utmost important to us. If you have any questions, please do not hesitate to e-mail us at customer.service@fourpoints- hotelsathome.com or call toll free, 1-877-436-8776, Monday – Friday, 8:00 a.m. to 11:00 p.m. ET, and Saturday – Sunday, 9:00 a.m. to 5:00 p.m. ET.
FAQs
Who makes the bed? How long does it take? How do I order?
Why is it special? Can I purchase it in a retail store?
The bed is manufactured exclusively for Four Points® by Sheraton and is only available for purchase through this catalog. Each bed is sold as a mattress and box spring unit and is made to order. Beds take approximately six to eight weeks for delivery. To place an order, please call toll free at 877-436-8776, Monday through Friday 8am-9pm Eastern Standard Time or Saturday 9am-6pm EST.
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How do I place an order?
To place an order using the Westin at Home online store you must add the items you wish to purchase to your shopping cart. You can use our product navigation or search for items to add to your cart. Once you have added all the items you wish to order, you can begin the check out process by clicking on the Shopping Cart link near the top of the page and clicking on the 'check out' button from the shopping cart.

The Check Out process is a simple 3 step process.

Step 1: User Information
This is where you enter your billing information, shipping information, communication preferences, select if you would like to view your order status online and select your shipping delivery options.

Step 2: Review Information and Payment Information
This is where you get to review your order and make any changes. You will have the opportunity to edit your shopping cart, edit your billing and or shipping information, change your shipping delivery options, enter a gift card message and lastly enter your payment information.

Step 3: Order Confirmation
If your order was successfully processed you will receive an order confirmation on screen. You will also receive an email confirmation of your order.

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How do I use the shopping cart?
The shopping cart is where all of the items you wish to purchase will be placed after you click on the 'add to cart' button on an item page. There are several actions you can perform on this page.

Updating quantities:
If you need to change the quantity for an item in your cart, select the number in the quantity text field and type in the new desired quantity. Click on the 'update cart' link to have your changes saved.

Removing items:
To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the 'update cart' link.

Checking Out:
Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit your shopping cart before checking out again on Step Two of the check out process.

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How are items shipped? What shipping options do I have?
The default shipping option for all orders being shipped within the continental United States is ground transportation. Depending on the shipping destination you will have various expedited shipping options available.

Hawaii and Alaska orders:
Orders being shipped to these two states will be shipped via 2nd Day delivery. All in-stock items will be shipped out next business day.

Canada orders:
There are three shipping options for orders being delivered to Canada: International Ground, International Economy, and International Priority. Delivery times will vary depending on the destination.

All other International Orders:
For all other destinations we offer an International Economy and International Priority shipping option. Delivery times will vary depending on the destination.

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How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for the Shower Rod* and Mattress & Box Spring** which have separate shipping costs associated with them.

Shipping Costs Table  
Up to $15.99 $4.95
$16 to $30.99 $5.95
$31 to $50.99 $7.50
$51 to $75.99 $9.95
$76 to $100.99 $12.50
$101 to $150.99 $15.00
$151 to $200.99 $18.50
$201 to $250.99 $22.00
$251 to $500.99 $30.00
$501 to $750.99 $50.00
$751 to $999.99 $75.00
$1000 and up $100.00
   
   
* Shower Rod - flat rate per item
Due to the unique size and weight of this item shipping charges are based on a flat rate and per item. Please refer to the rates below depending on the shipping address.
   
Continental US $16.00
Hawaii & Alaska $40.00
Canada - Ground $40.00
Canada - Economy $40.00
Canada - Priority $55.00
International Economy $60.00
International Priority $85.00
   
   
** Mattress & Box Spring: CALL
Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.
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How do I finalize my order?
To finalize your order you must complete the three-step check out process. At Step Two you will have the opportunity to review your order and make any necessary changes. You will then enter your payment information using up to two credit cards to make your purchase and press the 'complete order' button. Your credit card will be authorized and upon a successful transaction your order will be completed.

You will receive an on-screen order receipt and confirmation as well as an email confirmation.

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Who is responsible for International duties and taxes?
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are listed in US dollars.
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What is your return policy?

Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.

Please note that beds, pillows and opened bedding are not returnable.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Four Points - Hotels at Home
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004

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customer.service@fourpoints- hotelsathome.com
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